Tuesday, June 24, 2014
9:00 am – 10:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Do you understand the types of transactions covered by Regulation E and the requirements pertaining to debit cards for your financial institution? Can you define an error according to the regulation and the timing requirements for investigation and resolution of unauthorized debit card transactions by your financial institution? This webinar will address those issues and cover how to minimize your financial institution’s losses.
Continuing Education: Attendance verification for CE credits upon request
- Accountholder versus financial institution liability
- The investigation
- Provisional credit
- Required communications
- TAKE-AWAY TOOLKIT
- Regulation E error resolution flowchart
- Sample error resolution log
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is designed for card personnel, operations, branch staff, compliance officers, and AAP candidates.
Webinar content is subject to copyright and intended for your individual credit union’s use only.
MEET THE PRESENTER