Tuesday, December 2, 2014
10:00 am – 11:30 am HST
12:00 pm – 1:30 pm PT
1:00 pm – 2:30 pm MT
2:00 pm – 3:30 pm CT
3:00 pm – 4:30 pm ET
Financial institutions can suffer losses when ACH exceptions are not handled properly. This session will prepare you to handle the challenges of unposted items, stop payments, and unauthorized/disputed entries appropriately. This program will use scenarios and case studies to explain timeframes and usage of the proper ACH return reason codes and required forms. Recent ACH rule changes, some of which go into effect in 2015, will impact the unauthorized return rate process and implement a new overall return rate monitoring system within the network. Going forward, even NSF and account closed returns will be monitored by ACH operators. Now more than ever, how RDFIs handle return items will not only impact their bottom line, but will also impact ODFIs and originators.
This course is eligible for 1.8 AAP credits.
Continuing Education: Attendance verification for CE credits upon request
- ACH return reasons
- Return timeframes
- Notification of change and the recent rule change
- When to use the Written Statement of Unauthorized Debit (WSUD) form
- Stop payment versus revoked authorization or unauthorized transactions
- Return rate monitoring systems and other recent rule changes affecting exceptions
- Review recent NACHA rule changes
- TAKE-AWAY TOOLKIT
- Quick reference sheet of the return reason codes
- Employee training log
- Quiz you can administer to measure staff learning and a separate answer key
WHO SHOULD ATTEND?
This informative session is designed for ACH operations staff, AAP candidates, and ACH auditors.
Webinar content is subject to copyright and intended for your individual credit union’s use only.
MEET THE PRESENTER